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For practices unhappy with their current IT provider
Worried that changing provider means downtime, a broken practice management system, or Medicare claims that stop flowing? That fear is what keeps practices stuck. A safe switch verifies backups, documents PMS and Medicare access, and agrees rollback before anything changes.
Confidential by default: we never contact your current provider without your permission.
Next step: book a free, confidential switch assessment (about 30 minutes to start). Your current provider is never contacted, and you keep the written summary whatever you decide.
If you are happy with your current provider, keep them: a good IT relationship is worth protecting. This page is for practices whose confidence has already gone and who want a safe, evidence led way to change.
Any provider can promise a smooth transition. These are claims you can check independently: Trucell supports 50+ healthcare sites and thousands of managed endpoints, and the certifications below are issued by independent auditors, not written by us.
ISO/IEC 27001:2022 certified (Trucell Pty Ltd, Citation Certification, JAS-ANZ accredited, certificate 500-27285-IS) with a scope that explicitly includes PACS/DICOM administration, plus an annual SOC 2 Type II report. Verify on governance and assurance .
IRAP assessed capabilities and ISM aligned security operations, so the provider you are switching to is reviewed to the standard government and health buyers use, not self declared. Detail in governance and locations .
Almost two decades in clinical environments across 50+ healthcare sites: general practice, specialist clinics, and radiology, including PACS and RIS and the practice management systems your clinicians rely on.
Level 1, 448 Church Street, Parramatta NSW 2150, with Western Sydney and Sydney metro coverage plus remote support for practices across Australia. Locations and model .
The lowest risk next step is a confidential assessment: no contact with your current provider, and you keep the written summary whatever you decide.
No single bad week means you should change provider. A pattern does. These are the signals practice managers describe when they call us:
None of this makes your current provider a villain. It usually means the practice has outgrown them, or they were never built for clinical environments. Either way, you are allowed to leave, and leaving does not have to hurt.
The switch itself is the fear: downtime, lost claiming, angry clinicians. So we remove the risk before anything changes, and every step has an agreed way back.
We review your environment alongside your current arrangement, without contacting your provider. Read only wherever possible, under NDA if you want one. You get a written picture of what you have and what a transition would actually involve.
Before cutover we verify backups with a real restore, document PMS, Medicare, PRODA, and HPOS access, map every credential and licence, and agree a rollback plan. Nothing changes until the way back is proven.
Transition steps that could interrupt work are sequenced outside appointment books. Reception and clinicians keep working in the same PMS with the same logins; what changes is who answers when they call.
Updates tested before they reach clinical PCs, backup restores on a schedule, and evidence reporting you can hand to accreditation, an insurer, or a hospital partner, so the switch pays off in paperwork as well as uptime.
Plenty of providers are friendly and responsive. The difference is what can be verified before you sign: independent audits, named clinical platforms, and continuity for the systems that pay the practice.
ISO/IEC 27001:2022 certified with a scope that includes PACS/DICOM administration (certificate 500-27285-IS), an annual SOC 2 Type II report available under NDA, and IRAP assessed operations. When accreditation or an insurer asks for evidence, you hand them audit results, not assurances. Verify on our About page .
We support practices running Best Practice, MedicalDirector, Genie, and Zedmed, and we validate PMS and operating system updates in a controlled way before they reach clinical PCs. Your PMS vendor relationship stays yours; we keep the environment it runs on stable.
A switch must never interrupt claiming. We document and preserve PRODA, HPOS, and Medicare PKI access before cutover and monitor it afterwards, including assignment of benefit workflows, so bulk billing keeps flowing while everything else changes hands.
Helpdesk, endpoints, network, backup, and clinical systems on one thread through managed IT support , so problems stop bouncing between your PMS vendor, your internet provider, and whoever set up the server years ago.
A free, confidential switch assessment: we review your practice management system, backup evidence, security posture, and Medicare access, then give you a written summary and a realistic transition timeline. Your current provider is never contacted, and there is no obligation to proceed.
¿Prefiere hablar ahora? +56 2 2581 4440 …
Staying feels free because nothing changes today. But the gap between a provider who can evidence security and one who cannot compounds quietly, and it surfaces at the worst possible moment.
The objections and worries practice managers and principals raise before changing provider.
You do not need to terminate anything to start. The assessment runs in parallel and costs you nothing but a meeting. If there is a notice period, we plan the transition to land at the end of it, and where agreements overlap we can run co managed for a period so the practice is never unsupported. Bring the contract to the assessment and we will map the dates with you.
Your practice owns its data: the PMS database, clinical documents, email, and configuration records. During evidence capture we build a complete handover list covering administrator credentials, domain and Microsoft 365 tenancy access, licences, backup archives, and vendor contacts, then request it professionally from your current provider. Most handovers are cooperative; where one is not, having your ownership position and the list documented keeps the process factual rather than emotional.
For a single site practice, typically a few weeks from assessment to cutover, depending on notice periods and how well documented the environment is. Multi site groups run longer and are staged site by site. The assessment gives you a specific timeline for your practice before you commit to anything.
The goal is that clinicians and reception notice only two things: the number they call and how quickly issues get resolved. Same PMS, same logins, same printers. Any cutover step that could interrupt work is scheduled outside clinic hours, with a rollback agreed in advance, so Monday morning looks like every other Monday morning.
Accreditation pressure is one of the most common reasons practices decide to switch. We start by capturing the evidence a surveyor expects, including backup test results, access control, and security posture, which strengthens your submission whether or not the switch completes before your survey date. Timing is planned around your accreditation calendar, not ours.
Yes. We do not contact your current provider, your PMS vendor, or anyone else without your explicit permission, and we will sign an NDA if you want one. Some practices complete the assessment and use it to renegotiate with their incumbent instead of switching. That is a fine outcome: you should hold the evidence either way.
Book a free, confidential switch assessment. We review your practice management system, backup evidence, security posture, and Medicare and PRODA access, map the handover from your current provider, and give you a written transition plan you can act on, with us or without us.
¿Prefiere hablar ahora? +56 2 2581 4440 …
On the call, mention your PMS (for example Best Practice, MedicalDirector, Genie, or Zedmed), how many sites and clinicians you have, and when your current agreement ends.
Where most practices go next while weighing up a change of provider.
The full picture of how we run IT for general practice and specialist clinics.
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Ver másDefensible backup with tested restores: the evidence a safe switch starts with.
Ver másOur general guide to MSP transitions, governance, and operating model beyond healthcare.
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