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Zedmed practices: GP, specialist, and multi site

Zedmed IT support and migration in Australia

Keep Zedmed, your SQL database, and Medicare claiming running while a security certified medical MSP owns the whole thread: tested updates, server and database health, verified backups, and support across desk, server, and network.

Book a free Zedmed environment gap check See GP and medical practice IT support

The same Parramatta based team reviews every fit call and Zedmed environment gap check.

At a glance

A medical MSP that is itself security certified: ISO/IEC 27001:2022 (scope includes PACS/DICOM) and an annual SOC 2 Type II report, not a provider that is only "aware of" standards.
Zedmed safe operations: we test Zedmed and operating system updates in a controlled way, and keep the Windows server and SQL database sized and healthy, before changes reach reception.
Recoverable by design: verified backups with tested restores of the Zedmed database, plus a documented rollback, so a bad update or hardware failure is a recovery, not a lost day.
Local and proven: Parramatta based, supporting 50+ healthcare sites and thousands of managed endpoints across Australia.

Book a free Zedmed environment gap check

Is this a fit for your practice?

Next step: book a free Zedmed environment gap check (about 30 minutes). Prefer async? Send a short brief and the same team reviews your Zedmed server, SQL database health, backup evidence, and Essential Eight posture.

Single site GP or specialist practices running Zedmed that want one accountable owner for clinical IT, not a rotating helpdesk that has never touched the Zedmed server.
Multi site groups standardising the way Zedmed servers, backups, and security are run and evidenced across every clinic.
Specialist practices (cardiology, dermatology, gastroenterology, and allied health) running Zedmed alongside other clinical software and referral pathways.
Practices switching MSP, or moving Zedmed to new hardware or the Zedmed cloud option, that need it done without a clinical outage.

Break fix only support with no interest in tested Zedmed updates, server and SQL database health, verified backups, or the security evidence RACGP accreditation and Medicare reviews increasingly expect.

Proof a practice manager or principal can verify

Trucell is an Australian medical IT provider that supports 50+ healthcare sites and thousands of managed endpoints. The signals below are the same ones we bring to vendor risk and accreditation conversations; the detail lives on our About page.

Independently security certified

ISO/IEC 27001:2022 certified (Trucell Pty Ltd, Citation Certification, certificate 500-27285-IS) with a scope that explicitly includes PACS/DICOM administration, plus an annual SOC 2 Type II report. See governance and assurance .
Assessed for regulated buyers

IRAP assessed capabilities and ISM aligned security operations, so the controls your practice relies on are reviewed the way government and health buyers expect, not asserted on a slide. Detail in governance and locations .
Built for medical practices

Almost two decades supporting general practice, specialist, and radiology clinics across 50+ healthcare sites, including practices running Zedmed, with clinical workflow experience end to end. See GP and medical practice IT .
Parramatta based, Sydney wide

Level 1, 448 Church Street, Parramatta NSW 2150, with Western Sydney and Sydney metro coverage plus remote support for practices across Australia. Locations and model .

Next step is a free gap check on your Zedmed server, backups, and accreditation readiness: no obligation, and you keep the written summary.

Book a free gap check Talk to us about switching MSP

Where Zedmed IT quietly puts patients and claims at risk

A Zedmed or Windows update lands untested, the clinical software breaks at 8am, and reception is booking patients on paper while consults back up.
The Zedmed server and SQL database drift out of health: disk fills, the database grows unmanaged, and performance degrades until a busy clinic day exposes it.
Backups are assumed rather than proven: nobody has restored the full Zedmed database recently, so the recovery plan is a hope, not evidence.
Accreditation and security expectations rise while the provider is only "aware of" the Essential Eight , so the practice carries the risk without the evidence.

PMS safe operations for Zedmed

Zedmed is the heartbeat of your clinic. We treat it that way: changes are tested in a controlled way, the server and database are kept healthy, and recovery is proven before you ever need it.

Tested updates before deployment

We validate Zedmed and operating system updates in a controlled way before wider deployment, so a Tuesday patch does not become a Wednesday outage during a full appointment book. We work alongside Zedmed rather than claiming to replace them; you keep your clinical software relationship, we keep it running.
Server and SQL database health

We keep the Windows server and the Zedmed SQL database sized, patched, and monitored: disk headroom, database maintenance, and capacity planning, so the environment Zedmed runs on stays fast as the practice grows.
Verified backups, tested restores

Backup and recovery with tested restores of the Zedmed database and clinical data, plus a documented rollback path, so a bad update or hardware failure is a recovery, not a crisis.
One accountable owner across the stack

Desk, server, network, and integrations on one thread with managed IT support , so "Zedmed is slow" is solved across PC, server, and network together, not bounced between vendors.

Migrating Zedmed or switching MSP without a clinical outage

Moving Zedmed to new hardware or the cloud option, or changing IT provider, should not risk a day of consults. We de-risk the transition around Zedmed continuity: tested updates, verified backups, and a documented rollback at every step.

Gap check

A free, no obligation review of your Zedmed server, SQL database health, backups, Essential Eight posture, and Medicare access. You get a written summary you can act on even if you never engage us.
De-risk and verify backups

Verify backups with a real restore of the Zedmed database, document the server and clinical environment, confirm Medicare and PRODA access, and agree a rollback plan before anything changes.
Staged cutover around clinic hours

Migrate Zedmed to the new server or cloud option in a staged, planned way, sequenced around clinic hours so reception and clinicians see continuity, not a reset.
Operate and prove

Ongoing tested updates, monitored backup evidence , server and database health, and Essential Eight run habits, with references available on request.

Compliance and Medicare continuity for Zedmed practices

Accreditation, security, and Medicare access are not separate projects. We fold them into how the Zedmed environment runs, so the evidence exists when a surveyor or reviewer asks.

Essential Eight for practices

Essential Eight mitigations (patching, application control, MFA, privileged access, and backups) applied at a practice appropriate maturity around your Zedmed server, with the run habits and evidence to show they hold.
RACGP accreditation IT readiness

We map the IT and information security elements of RACGP Standards to your Zedmed environment: access control, audit logging, backup evidence, and secure messaging, so accreditation is a readout, not a scramble. More on the GP and medical practice IT hub .
Medicare, PRODA, and claiming continuity

We keep PRODA, HPOS, and Medicare PKI certificates current and monitored, and protect bulk billing and assignment of benefit continuity, so claiming keeps flowing from Zedmed.
A guide, not just a vendor

The team running your Zedmed support is the same team that maintains our ISO 27001 and SOC 2 Type II program. Security is how we operate day to day, not a separate compliance track bolted on for a tender.

Take the lowest risk next step for your Zedmed practice

A free Zedmed environment gap check (about 30 minutes): we review your Zedmed server, SQL database health, backups, Essential Eight posture, and Medicare access, then give you a written summary of the gaps and a practical order to fix them.

Book a free Zedmed environment gap check See GP and medical practice IT

¿Prefiere hablar ahora? +56 2 2581 4440 …

Zedmed IT support FAQ

What practice managers and principals ask before switching IT provider for a Zedmed practice.

Do you support practices running Zedmed?

Yes. Trucell supports practices running Zedmed, and we work alongside Zedmed rather than replacing them: you keep your clinical software relationship, and we keep the environment it runs on (Windows server, SQL database, network, and backups) stable, patched, and recoverable. We are not claiming a formal Zedmed vendor certification; we are the medical MSP that keeps your Zedmed environment running.

How do you stop a Zedmed update from breaking our clinic?

We validate Zedmed and operating system updates in a controlled way before wider deployment, keep verified backups with tested restores of the Zedmed database, and maintain a documented rollback path. If an update does cause a problem, the answer is a planned recovery rather than reception booking patients on paper.

Can you keep our Zedmed server and SQL database healthy?

Yes. We keep the Windows server and the Zedmed SQL database sized, patched, and monitored, including disk headroom, database maintenance, and capacity planning, so performance holds up as the practice grows. When something is slow, we diagnose it across the PC, server, and network together rather than bouncing it between vendors.

Can you migrate Zedmed to new hardware or the cloud option without downtime?

We de-risk the move around clinical continuity. Before anything changes we verify backups with a real restore of the Zedmed database, document the server and clinical environment, confirm PRODA, HPOS, and Medicare access, and agree a rollback plan. The cutover is staged and sequenced around clinic hours, so claiming keeps flowing and reception keeps booking.

What makes Trucell different from a general IT provider for a Zedmed practice?

Trucell is a medical MSP that is itself independently security certified: ISO/IEC 27001:2022 with a scope that includes PACS/DICOM administration, an annual SOC 2 Type II report, and IRAP assessed, ISM aligned security operations. Many providers say they follow good security practice; we hold the certifications that prove it, and we bring almost two decades of clinical IT experience across 50+ healthcare sites, including practices running Zedmed.

Give your Zedmed practice a security certified IT partner

Book a free Zedmed environment gap check. We review your Zedmed server and SQL database health, backup evidence, Essential Eight posture, and Medicare and PRODA access, then hand you a written summary you can act on. No pressure, no jargon, no lock in to talk.

Book a free Zedmed environment gap check See managed IT support

¿Prefiere hablar ahora? +56 2 2581 4440 …

On the call, mention how you run Zedmed (server based or the cloud option), how many clinicians and sites you have, and any accreditation or Medicare deadlines coming up.