Terms and agreements
This page explains how Trucell Pty Ltd forms contractual relationships for services and related deliverables. It is not a substitute for executed agreements, signed quotes, statements of work, schedules, and master services agreements (MSAs) prevail over website copy.
Last updated: 18 July 2026
How agreements are formed
A binding agreement typically arises when Trucell and the client execute a written proposal, order form, statement of work, or master agreement, or when both parties otherwise evidence acceptance in writing (including email) in line with our internal authorisation process. Website enquiries and general marketing materials do not constitute an offer capable of acceptance without further documentation.
Standard terms
Unless otherwise agreed, Trucell may incorporate by reference its standard terms for the relevant service line (support, project, licensing resale, cloud, etc.). Clients should request the current standard terms during procurement. Variations must be recorded in writing and signed by authorised representatives.
Service levels
Service levels, hours of coverage, escalation paths, and credits (if any) are defined in the applicable schedule or managed services agreement, not on this website.
Fees and taxes
Fees are as quoted or as set out in the agreement. Amounts are usually exclusive of GST unless stated otherwise. Invoices are payable within the period stated on the invoice or agreement.
Intellectual property and data
Ownership of pre-existing IP, deliverables, and client data should be addressed in the relevant contract. Where Trucell hosts or processes data, privacy and security commitments are set out in the agreement and applicable privacy policy (Privacy).
Limitation and liability
Liability caps, exclusions, and indemnities are defined in executed agreements. Website content does not extend or reduce those provisions.
Disputes
Dispute resolution (e.g. escalation, mediation, jurisdiction) follows the dispute clause in the applicable agreement.
Returns and warranty
Hardware and software products are supplied for business use and are quoted to order. We do not offer change of mind returns. Faulty products are supported under the applicable manufacturer warranty: contact us and we will manage the warranty claim with the vendor on your behalf. Nothing in this policy excludes consumer guarantees or other statutory rights that apply under applicable law, including the Australian Consumer Law where it applies.
Website terms
Use of this website is also subject to our terms of use.