Privacy policy
Trucell Pty Ltd (ABN 93 113 471 873) respects privacy. This policy describes how we handle personal information in Australia and in the course of delivering services. It is a working draft for website publication, have it reviewed by qualified privacy counsel before treating it as final.
Who we are
The entity responsible for this policy is Trucell Pty Ltd, with headquarters in Parramatta, NSW. For privacy enquiries, use the contact channels listed on our contact page and mark your message “Privacy”.
What we collect
We may collect personal information that is reasonably necessary for our functions, for example:
- Identity and contact details you provide (name, email, phone, organisation, role).
- Support and project records created when you engage Trucell (tickets, correspondence, configuration metadata).
- Technical data related to service delivery where applicable (e.g. device or account identifiers needed to support IT services).
- Website usage data (e.g. analytics, logs) collected in line with our terms of use and cookie practices you disclose separately if required.
Why we use it
We use personal information to:
- Provide, operate, and improve services and support.
- Communicate about engagements, security, and account administration.
- Meet legal, regulatory, and contractual obligations.
- Maintain governance and quality systems (including feedback and complaints handling).
Disclosure
We may disclose information to service providers that help us run our business (e.g. hosting, communications, professional advisers), to regulators where required, or to other parties with your consent or as permitted by law. Some providers may be located overseas; where the Privacy Act 1988 (Cth) applies, we take reasonable steps to ensure overseas recipients do not breach Australian Privacy Principles except as allowed under that Act.
Security
We apply reasonable technical and organisational measures appropriate to the sensitivity of the information and the nature of our services. No system is perfectly secure; we encourage clients to follow agreed security practices for credentials and access.
Access and correction
You may request access to personal information we hold about you, or ask us to correct it, subject to exceptions in applicable law. We will respond within a reasonable period. If we refuse a request, we will explain why where we are required to do so.
Complaints
If you believe we have mishandled personal information, contact us first using the contact page. You may also complain to the Office of the Australian Information Commissioner (OAIC); see oaic.gov.au.
Changes
We may update this policy from time to time. The latest version will be published on this page with an updated effective date. Related documents: Policies, Terms of use.