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Genie and Gentu (Genie Solutions) support for specialist and multi site practices

Genie and Gentu (Genie Solutions) IT support in Australia

Keep Genie, Gentu, and your patient data running while a security certified medical MSP owns the whole thread: tested updates, server and database health, verified backups, and specialist workflow support.

Book a free Genie and Gentu IT gap check See GP and medical practice IT support

The same Parramatta based team reviews every fit call, brief, and migration plan for practices running Genie and Gentu (Genie Solutions).

At a glance

Trucell supports practices running Genie and Gentu (Genie Solutions): we keep the environment Genie and Gentu run on stable, patched, backed up, and monitored, and we work alongside Genie Solutions rather than replacing them.
A medical MSP that is itself security certified: ISO/IEC 27001:2022 (scope includes PACS/DICOM) and an annual SOC 2 Type II report, not a provider that is only "aware of" standards.
PMS safe operations: Genie and operating system updates tested in a controlled way before they reach clinical PCs, with verified restores of the Genie database.
Local and proven: Parramatta based, supporting 50+ healthcare sites and thousands of managed endpoints across Australia.

Book a free Genie and Gentu IT gap check

Is this a fit for your practice?

Next step: book a free Genie and Gentu (Genie Solutions) IT gap check (about 30 minutes). Prefer async? Send a short brief and the same team reviews your Genie server, database health, backup evidence, and Essential Eight posture.

Single site specialist and physician practices running Genie on a local server that want one accountable owner for the whole environment, not a rotating helpdesk that has never opened Genie.
Multi site specialist groups standardising IT, security, and backup evidence across every clinic while keeping Genie or Gentu as the clinical system of record.
Surgeons, physicians, and allied health practices with Genie plus imaging, referral, and secure messaging workflows that all need to keep working together.
Practices switching MSP, or moving from Genie to Gentu, that need updates tested and backups verified before anything changes.

Break fix only support with no interest in tested Genie updates, verified database restores, Essential Eight, or the security evidence accreditation and Medicare reviews increasingly expect.

Proof a practice manager or principal can verify

Trucell is an Australian medical IT provider that supports 50+ healthcare sites and thousands of managed endpoints. The signals below are the same ones we bring to vendor risk and accreditation conversations; the detail lives on our About page.

Independently security certified

ISO/IEC 27001:2022 certified (Trucell Pty Ltd, Citation Certification, certificate 500-27285-IS) with a scope that explicitly includes PACS/DICOM administration, plus an annual SOC 2 Type II report. See governance and assurance .
Assessed for regulated buyers

IRAP assessed capabilities and ISM aligned security operations, so the controls protecting your patient data are reviewed the way government and health buyers expect, not asserted on a slide. Detail in governance and locations .
Built for medical practices

Almost two decades supporting radiology, general practice, and specialist clinics across 50+ healthcare sites, with PACS and RIS and clinical workflow experience end to end, including practices running Genie and Gentu (Genie Solutions).
Parramatta based, Sydney wide

Level 1, 448 Church Street, Parramatta NSW 2150, with Western Sydney and Sydney metro coverage plus remote support for practices across Australia. Locations and model .

Next step is a free gap check on your Genie and Gentu setup and IT readiness: no obligation, and you keep the written summary.

Book a free gap check Talk to us about switching MSP

Where Genie and Gentu practices quietly carry risk

A Genie or Windows update lands untested, the clinical software breaks before the first appointment, and reception is working on paper while consults back up.
The Genie server is aging, undersized, or unmonitored, so the database slows down mid clinic and nobody can say whether disk, memory, or the network is the cause.
Backups are assumed rather than proven: nobody has restored a full Genie database recently, so the recovery plan is a hope, not evidence.
A Genie to Gentu move, or a switch of IT provider, gets put off because nobody wants to own the risk of a clinical outage, so the practice keeps running on a setup it has outgrown.

PMS safe operations for Genie and Gentu (Genie Solutions)

Genie and Gentu are the heartbeat of your specialist practice. We treat them that way: changes are tested in a controlled way, the server and database are kept healthy, and recovery is proven before you ever need it.

Tested updates before deployment

We validate Genie and operating system updates in a controlled way before wider deployment, so a patch does not become an outage during a full specialist appointment book. You keep your Genie Solutions relationship; we keep the environment it runs on stable.
Server and database health and sizing

We monitor the Genie server and database, keep an eye on disk, memory, and performance, and right size the hardware or move you to a properly specified setup before slowdowns start affecting consults with managed IT support .
Verified backups with tested restores

Backup and recovery with tested restores of the Genie and Gentu (Genie Solutions) database and clinical data, plus a documented rollback path, so a bad update or hardware failure is a recovery, not a crisis.
Integrations and one accountable owner

Imaging, referral, and secure messaging integrations kept working around Genie and Gentu, with desk, server, and network on one thread, so "Genie is slow" is solved across the whole stack, not bounced between vendors.

Migrating Genie and Gentu (Genie Solutions) or switching MSP without a clinical outage

Moving from Genie to Gentu, or changing IT provider, should not risk a day of consults. We de-risk the transition around clinical continuity: tested updates, verified backups, and a documented rollback at every step.

Gap check

A free, no obligation review of your Genie server, database health, backups, Essential Eight posture, and Medicare access. You get a written summary you can act on even if you never engage us.
De-risk and verify backups

Verify backups with a real restore of the Genie database, document the Genie or Gentu environment and its integrations, confirm Medicare and PRODA access, and agree a rollback plan before anything changes.
Staged cutover around clinic hours

A staged, fixed price transition with tooling and monitoring in place, sequenced around clinic hours so reception and clinicians see continuity in Genie and Gentu, not a reset.
Operate and prove

Ongoing tested updates, monitored backup evidence , server and database health, and Essential Eight run habits, with references available on request.

Compliance and Medicare continuity around Genie and Gentu

Security, accreditation, and Medicare access are not separate projects. We fold them into how the practice runs so the evidence exists when a surveyor or reviewer asks.

Essential Eight for specialist practices

Essential Eight mitigations (patching, application control, MFA, privileged access, and backups) applied at a practice appropriate maturity around your Genie and Gentu environment, with the evidence to show they hold.
Accreditation IT readiness

We map the IT and information security elements accreditation expects to your environment: access control, audit logging, backup evidence, and secure messaging, aligned with our GP and medical practice IT support approach, so accreditation is a readout, not a scramble.
Privacy Act and patient data

Practical controls for Privacy Act and APP obligations over health information: encryption, least privilege access, breach readiness, and clear data handling, aligned to our ISO 27001 program.
Medicare, PRODA, and claiming continuity

We keep PRODA, HPOS, and Medicare PKI certificates current and monitored, and protect billing and assignment of benefit continuity, so claiming keeps flowing from Genie and Gentu.

Take the lowest risk next step for your Genie or Gentu practice

A free Genie and Gentu (Genie Solutions) IT gap check (about 30 minutes): we review your Genie server, database health, backups, Essential Eight posture, and Medicare access, then give you a written summary of the gaps and a practical order to fix them.

Book a free Genie and Gentu IT gap check See GP and medical practice IT support

¿Prefiere hablar ahora? +56 2 2581 4440 …

Genie and Gentu (Genie Solutions) IT support FAQ

What specialist practice managers and principals ask before switching IT provider or migrating.

Do you support practices running Genie and Gentu (Genie Solutions)?

Yes. Trucell supports practices running Genie and Gentu (Genie Solutions). We work alongside Genie Solutions rather than replacing them: you keep your clinical software relationship, and we keep the environment it runs on stable, patched, monitored, and backed up. This is hands on support for the servers, database, network, and integrations Genie and Gentu depend on, not a claim of formal Genie Solutions vendor certification.

How do you avoid a Genie or Gentu update breaking our clinic?

We validate Genie and operating system updates in a controlled way before wider deployment, keep verified backups with tested restores of the Genie database, and maintain a documented rollback path. If an update does cause a problem, the answer is a planned recovery rather than reception booking patients on paper.

Can you keep our Genie server and database healthy?

Yes. We monitor the Genie server and database, watch disk, memory, and performance, and right size the hardware or move you to a properly specified setup before slowdowns start affecting consults. Because Genie is often server based and popular with specialists, keeping that server and its backups healthy is central to how we support these practices.

Can you help us move from Genie to Gentu, or switch IT provider, without downtime?

We de-risk the transition around clinical continuity. Before anything changes we verify backups with a real restore of the Genie database, document the environment and its integrations, confirm PRODA, HPOS, and Medicare access, and agree a rollback plan. Cutover is staged and sequenced around clinic hours, so claiming keeps flowing and reception keeps booking.

What makes Trucell different from a general IT provider for a specialist practice?

Trucell is a medical MSP that is itself independently security certified: ISO/IEC 27001:2022 with a scope that includes PACS/DICOM administration, an annual SOC 2 Type II report, and IRAP assessed, ISM aligned security operations. Many providers say they follow good security practice; we hold the certifications that prove it, and we bring almost two decades of clinical IT experience across 50+ healthcare sites, including practices running Genie and Gentu (Genie Solutions).

Give your Genie and Gentu practice a security certified IT partner

Book a free Genie and Gentu (Genie Solutions) IT gap check. We review your Genie server, database health, backup evidence, Essential Eight posture, and Medicare and PRODA access, then hand you a written summary you can act on. No pressure, no jargon, no lock in to talk.

Book a free Genie and Gentu IT gap check See managed IT support

¿Prefiere hablar ahora? +56 2 2581 4440 …

On the call, mention whether you run Genie, Gentu, or both, how many clinicians and sites you run, and any migration, accreditation, or Medicare deadlines coming up.