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MSP evaluation · Procurement · Diligence
The IT Support Diligence Checklist
A 9 page checklist used by procurement teams and IT leaders to evaluate any managed IT support provider. Walks you through SLA evidence, named ownership models, escalation paths, backup verification, security posture, and reporting cadence: the questions you ask once before signing a 2-3 year MSP contract.
What's inside
- 23 specific questions to ask any MSP about SLA evidence and named ownership
- A scoring rubric to compare 2-3 MSPs head to head on the same criteria
- The escalation path test: a single scenario that reveals whether ownership is real or theatre
- Backup and restore evidence requirements your auditor and insurer expect
- Security baseline check (Essential Eight aligned) you can hand directly to procurement
- A copy-paste section for your RFP document
Built for
Practice managers, IT directors, CFOs, and procurement leads at regulated AU organisations evaluating a new MSP or auditing the incumbent.
Send me the checklist
Pop in your work email and your role. We email the PDF in under a minute and add no follow up unless you ask us to. 9 pages.